Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, Xiaolei Wang, Luning Liu, Yuqiang Feng
Topics & Concepts
Mechanism (biology)Customer satisfactionExpression (computer science)PsychologyBoundary (topology)BusinessComputer scienceCognitive psychologyMarketingMathematicsEpistemologyPhilosophyProgramming languageMathematical analysisAI in Service InteractionsSentiment Analysis and Opinion MiningEmotion and Mood Recognition