Artificial intelligence humor in service recovery
Xing’an Xu, Juan Liu
Topics & Concepts
TourismHospitalityCompetence (human resources)Hospitality industryService recoveryService (business)MarketingCustomer servicePsychologyEmpirical researchBusinessService qualitySocial psychologyPolitical scienceEpistemologyLawPhilosophyAI in Service InteractionsHumor Studies and ApplicationsPsychology of Moral and Emotional Judgment