The blame shift: Robot service failures hold service firms more accountable
Yuhosua Ryoo, Yongwoog Andrew Jeon, WooJin Kim
Topics & Concepts
BlameControllabilityService providerRobotService (business)CulpabilityBusinessAttributionPerceptionPsychologySocial psychologyMarketingPublic relationsComputer scienceArtificial intelligencePolitical scienceCriminologyMathematicsNeuroscienceApplied mathematicsPsychology of Moral and Emotional JudgmentEthics in Business and EducationPsychology of Social Influence