Litcius/Paper detail

Employee performance and customer loyalty: mediation effect of customer satisfaction

Taylan Budur, Mersid Poturak

2021Middle East J of Management97 citationsDOI

Topics & Concepts

MediationCustomer satisfactionBusinessLoyalty business modelCustomer delightCustomer equityMarketingLoyaltyCustomer retentionCustomer advocacyService qualitySociologyService (business)Social scienceOrganizational and Employee Performance
Employee performance and customer loyalty: mediation effect of customer satisfaction | Litcius