“Don’t Neglect the User!” – Identifying Types of Human-Chatbot Interactions and their Associated Characteristics
Thai Ha Nguyen, Lena Waizenegger, Angsana A. Techatassanasoontorn
Topics & Concepts
ChatbotComputer scienceThematic analysisSalientHuman–computer interactionWorld Wide WebKnowledge managementArtificial intelligenceQualitative researchSociologySocial scienceAI in Service InteractionsSocial Robot Interaction and HRIDigital Mental Health Interventions