Investigating managers' understanding of chatbots in the Korean financial industry
Moonkyoung Jang, Yoonhyuk Jung, Seongcheol Kim
Topics & Concepts
ChatbotPerspective (graphical)Financial servicesBusinessService (business)MarketingPerceptionKnowledge managementFinancePsychologyComputer scienceWorld Wide WebArtificial intelligenceNeuroscienceAI in Service InteractionsDigital Marketing and Social MediaCyberloafing and Workplace Behavior