Litcius/Paper detail

When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness

Dexiang Yin, Minglong Li, Hailian Qiu, Billy Bai, Lili Zhou

2023Journal of Hospitality and Tourism Management48 citationsDOI

Topics & Concepts

ServicescapeConceptualizationNetnographyService providerComputer scienceContext (archaeology)Knowledge managementService (business)HospitalityMarketingSocial mediaBusinessTourismArtificial intelligenceWorld Wide WebPaleontologyBiologyLawPolitical scienceAI in Service InteractionsDigital Marketing and Social MediaCustomer Service Quality and Loyalty
When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness | Litcius