Thematic Analysis for Classifying the Main Challenges and Factors Influencing the Successful Implementation of E-learning System Using NVivo

Abstract

The problem of low usage of e-learning system still exists due to some factors that cause students' reluctance to use this system. However, the successful implementation of e-learning system relies on understanding the adoption factors as well as the main challenges that face the current e-learning systems. There is lack of agreement about the main factors that shape the successful adoption of e-learning system; hence, a clear gap has been identified in the knowledge on the critical factors of e-learning adoption. Therefore, this research seeks to explore the main challenges that face the current e-learning systems and investigate the main factors that support the adoption of e-learning system. This study employed the interview approach using thematic analysis through NVivo software. The interview was conducted with 31 experts in e-learning systems at five Jordanian universities. The results highlight 20 e-learning adoption factors and challenges that strengthen the findings from previous literature. The study reveals e-learning system adoption factors and challenges, namely, change management issues, financial support issues, e-learning system quality factors, culture factors, Self-efficacy factors and trust factors, which unexplored in e-learning system adoption literature previously.

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