Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework
Duan Chen, Zhengwei Huang, Tan Yiting, Min Jintao, Ribesh Khanal
Topics & Concepts
Computer scienceSentiment analysisValence (chemistry)Artificial intelligenceTask (project management)ConversationCategorical variableNatural language processingMachine learningManagementPhysicsEconomicsPhilosophyLinguisticsQuantum mechanicsSentiment Analysis and Opinion MiningText and Document Classification TechnologiesEmotion and Mood Recognition