Health Chatbot: Design, Implementation, Acceptance and Usage Motivation
Amela Softic, Jasmina Baraković Husić, Aida Softic, Sabina Baraković
Abstract
This paper presents the health chatbot application created on the Chatfuel platform. This application allows people to interact with the health chatbot in the same way as they do with other people. The health chatbot identifies their symptoms through a series of queries and guides them to decide whether or not to go to doctor. Such application can be of great benefit to people who are not sure whether their symptoms are transients or require a response to a doctor for detailed tests. It also offers advice to users on minor illnesses, and in that way, encourages people to take appropriate measures to stay healthy, which is a great example of promoting a healthy life. For the purpose of this research, an end-user survey was created and conducted with aim to collect the users' opinion regarding the acceptance and usage motivation of health chatbot. The results showed good acceptance and usage motivation of health chatbot.