Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
Abstract
Ying-Chun Lin, Jennifer Neville, Jack Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan. Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2024.
Topics & Concepts
Computer scienceEstimationUser satisfactionNatural language processingLanguage modelHuman–computer interactionArtificial intelligenceSystems engineeringEngineeringSentiment Analysis and Opinion MiningSpeech and dialogue systems