Trends in Electronic Health Record Inbox Messaging During the COVID-19 Pandemic in an Ambulatory Practice Network in New England
Bidisha Nath, Brian Williams, Molly M. Jeffery, Ryan O’Connell, Richard Goldstein, Christine A. Sinsky, Edward R. Melnick
Abstract
This cross-sectional study compares patient electronic health record (EHR) inbox message volume in an ambulatory practice network in New England during the COVID-19 pandemic with prepandemic levels.
Topics & Concepts
Coronavirus disease 2019 (COVID-19)Pandemic2019-20 coronavirus outbreakSevere acute respiratory syndrome coronavirus 2 (SARS-CoV-2)MedicinePsychologyMedical educationFamily medicineVirologyDiseaseInfectious disease (medical specialty)OutbreakPathologyCOVID-19 and healthcare impactsTelemedicine and Telehealth ImplementationPatient Satisfaction in Healthcare