When Female (Male) Robot Is Talking To Me: Effect of service robots’ gender and anthropomorphism on customer satisfaction
Soobin Seo
Topics & Concepts
Service (business)RobotPleasurePopularityPsychologyMediationService robotApplied psychologyComputer scienceSocial psychologyAdvertisingMarketingBusinessArtificial intelligenceSociologyNeuroscienceSocial scienceAI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media