Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Xingyang Lv, Yue Liu, Jingjing Luo, Yuqing Liu, Chunxiao Li
Topics & Concepts
HospitalityComputer scienceService (business)TourismCustomer serviceArtificial intelligenceHospitality industryMarketingBusinessLawPolitical scienceAI in Service InteractionsCyberloafing and Workplace BehaviorConsumer Retail Behavior Studies