Usability Evaluation on Educational Chatbot Using the System Usability Scale (SUS)
Arief Hidayat, Agung Nugroho, Safaah Nurfaizin
Abstract
Chatbot is a medium that can be used in education, especially learning, students seem to communicate through chat with educators about learning materials. To assist the learning in computer hardware, AI-based was used to build the chatbot. This research was to asses the effectiveness of myHardware chatbot. The research started with the determination of research object, data used and the scale evaluation in the utility system. The method consisted of scenario determination, data collection, and calculation. Based on the results, the assesment score obtained was 61.03. With a description of marginal acceptability, a grade D scale, with ok rating of adjective and the application had sufficient usability value. Based on the final System Usability Scale (SUS) score, it is possible to conclude that the myHardware chatbot is acceptedable by the students and can function well.