Speech Recognition and Neural Networks based Talking Health Care Bot (THCB): Medibot
Dwaipayan Bandopadhyay, Rajdeep Ghosh, Rajdeep Mohan Chatterjee, Nabanita Das, Bikash Sadhukhan
Abstract
The COVID-19 pandemic has affected healthcare in several ways. Some patients were unable to make it to appointments due to curfews, transportation restrictions, and stay-at-home directives, while less urgent procedures were postponed or cancelled. Others steered clear of hospitals out of fear of contracting an infection. With the use of a conversational artificial intelligence-based program, the Talking Health Care Bot (THCB) could be useful during the pandemic by allowing patients to receive supportive care without physically visiting a hospital. Therefore, the THCB will drastically and quickly change in-person care to patient consultation through the internet. To give patients free primary healthcare and to narrow the supply-demand gap for human healthcare professionals, this work created a conversational bot based on artificial intelligence and machine learning. The study proposes a revolutionary computer program that serves as a patient's personal virtual doctor. The program was carefully created and thoroughly trained to communicate with patients as if they were real people. Based on a serverless architecture, this application predicts the disease based on the symptoms of the patients. A Talking Healthcare chatbot confronts several challenges, but the user's accent is by far the most challenging. This study has then evaluated the proposed model by using one hundred different voices and symptoms, achieving an accuracy rate of 77%.