Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience
Xuesong Li, Jian Wang
Topics & Concepts
ChatbotCivil servantsGovernment (linguistics)Identity (music)Public relationsBusinessInternet privacyPublic administrationPolitical scienceComputer scienceWorld Wide WebLinguisticsLawPoliticsArtAestheticsPhilosophyAI in Service InteractionsEthics and Social Impacts of AICyberloafing and Workplace Behavior