Hybrid modeling methodology for integrating customers’ behaviors into system simulation to improve service operations management
Ying Tian, Ming Zhao, Ming Liu, Yajing Liao, Chong Huang, Mingyao Hu
Topics & Concepts
Service (business)Computer scienceContext (archaeology)Service qualityCustomer satisfactionProcess managementQuality (philosophy)Service systemEngineeringMarketingPhilosophyBusinessBiologyPaleontologyEpistemologyTransportation and Mobility InnovationsTransportation Planning and OptimizationCustomer Service Quality and Loyalty