Academic Library with Generative AI: From Passive Information Providers to Proactive Knowledge Facilitators
Junic Kim
Abstract
This study investigates how generative artificial intelligence (AI) is reshaping academic libraries from passive information providers into proactive knowledge facilitators. Drawing on the qualitative case study of a South Korean university library that implemented an AI-powered chatbot, the study examines its impact on service personalization, user engagement, and research efficiency. The thematic analysis of interviews with users and staff reveals how AI integration transforms the user experience and redefines professional roles. Findings contribute to scholarly discussions on library innovation, demonstrating how generative AI enables adaptive, anticipatory knowledge services in academic environments shaped by digital transformation.