Characteristics in Digital Organizational Culture: A Literature Review
Seyma Kocak, Jan Μ. Pawlowski
Abstract
Organizational culture is an important aspect that supports a successful digital transformation in companies. It is an essential component of Digital Transformation and requires a crucial development of competencies, characteristics, and attitudes to create acceptance and openness among employees and managers and enable organizations to adapt to the transformation. This paper deals with the main characteristics and implications of digital organizational culture. A systematic literature review was conducted for the methodology. The identified characteristics were integrated into the defined dimensions (digital communication, proactivity, entrepreneurial orientation, personal competencies, and digital skills and attitudes). The results show that, e.g., fault tolerance, innovation, digital skills, and an agile mindset are central to developing a digital organizational culture. Furthermore, some characteristics (participation, teamwork, agile mindset, digital skills, problem-solving, risk-taking) positively affect the digital organizational culture. New research questions are derived from the results, which still show a need for research in IS research.