Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives
Asbjørn Følstad, Cameron Taylor
Topics & Concepts
ChatbotComputer scienceFalse positive paradoxService (business)Process (computing)Customer serviceNatural languageHuman–computer interactionArtificial intelligenceProgramming languageBusinessMarketingAI in Service InteractionsSpeech and dialogue systemsSocial Robot Interaction and HRI