Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews
Jian Ming Luo, Huy Quan Vu, Gang Li, Rob Law
Topics & Concepts
BusinessTourismHospitality industryMarketingSentiment analysisService (business)HospitalityCustomer serviceAdvertisingComputer scienceArtificial intelligenceGeographyArchaeologyAI in Service InteractionsHalal products and consumer behaviorSentiment Analysis and Opinion Mining