Enabling cyber resilient shipping through maritime security operation center adoption: A human factors perspective
Allan Nganga, Joel Scanlan, Margareta Lützhöft, Steven Mallam
Abstract
The increased adoption of digital systems in the maritime domain has led to concerns about cyber resilience, especially in the wake of increasingly disruptive cyber-attacks. This has seen vessel operators increasingly adopt Maritime Security Operation Centers (M-SOCs), an action in line with one of the cyber resilience engineering techniques known as adaptive response, whose purpose is to optimize the ability to respond promptly to attacks. This research sought to investigate the domain-specific human factors that influence the adaptive response capabilities of M-SOC analysts to vessel cyber threats. Through collecting interview data and subsequent thematic analysis informed by grounded theory, cyber awareness of both crew onboard and vessel operators emerged as a pressing domain-specific challenge impacting M-SOC analysts' adaptive response. The key takeaway from this study is that vessel operators remain pivotal in supporting the M-SOC analysts' adaptive response processes through resource allocation towards operational technology (OT) monitoring and cyber personnel staffing onboard the vessels.