Promising European research results to improve hospitality in healthcare by eHealth
Fanni Zsarnoczky-Dulhazi, Martin Zsarnóczky, Bence Kopper, Jozsef Karpati, Csilla Molnár, Gogo Fredrick Collins Adol, Lóránt Dénes Dávid
Abstract
In the European Union, it is clear that as a result of the combination of several factors the current healthcare system is unable to handle the increasing number of patients. Primarily most of the facilities are not prepared for the effects of the increase in longevity or rapid shocks. Furthermore, in our rapidly aging society, the healthcare professional-patient ratio is constantly deteriorating. This creates a huge gap among predicted, expected, and received healthcare services. Therefore, the importance and necessity of a highly personalized treatment process as services are unquestionable. In a way, this is similar to hospitality services, since the ultimate goal is to gain people's satisfaction. So the primary question is how do we jump over the gap of a shortage of medical professionals and provide personalized high-quality care that could support hospitality in healthcare? As an answer, our paper presents interconnected solutions to the reader: eHealth solutions and a unique university-level health-related course where new rehabilitation experts are trained to support the essence of hospitality in hospitals, and also at homecare.