How to make consumers tolerate robotic service failures
Chundong Zheng, Shuqin Liu, Lingyu Zhao, Ke Ma, Weisha Wang, Han Wang
Topics & Concepts
BusinessService (business)MarketingService recoveryHospitality industryOperations managementProcess managementTourismService qualityEconomicsPolitical scienceLawAI in Service InteractionsSocial Robot Interaction and HRIBlockchain Technology Applications and Security