Words Matter: What Do Patients Find Judgmental or Offensive in Outpatient Notes?
Leonor Fernández, Alan Fossa, Zhiyong Dong, Tom Delbanco, Joann G. Elmore, Patricia Fitzgerald, Kendall Harcourt, Jocelyn Pérez, Jan Walker, Catherine M. DesRoches
Topics & Concepts
MedicineOffensiveOutpatient visitsOutpatient clinicPsychiatryHealth careInternal medicineEconomicsEconomic growthManagementPatient-Provider Communication in HealthcarePatient Satisfaction in HealthcareElectronic Health Records Systems