Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
Hong Ngoc Nguyen, Ngoc Tran Nguyen, Murat Hançer
Topics & Concepts
PsychologyBusinessCustomer retentionService (business)Service recoveryCustomer serviceApplied psychologyMarketingService qualityAI in Service InteractionsSocial Robot Interaction and HRIService and Product Innovation