Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective
Xi Yu Leung, Huiying Zhang, Jiaying Lyu, Billy Bai
Topics & Concepts
AffordancePerspective (graphical)Hospitality industryService (business)BusinessService robotMarketingHospitalityPublic relationsKnowledge managementSociologyRobotTourismHuman–computer interactionComputer sciencePolitical scienceArtificial intelligenceLawAI in Service InteractionsDigital Marketing and Social MediaTechnology Adoption and User Behaviour