Perspectives on Artificial Intelligence–Generated Responses to Patient Messages
Jiyeong Kim, Michael L. Chen, Shawheen J. Rezaei, April S. Liang, Susan M. Seav, Sonia Onyeka, Julie Lee, Shivam Vedak, David Mui, Rayhan A. Lal, Michael A. Pfeffer, Christopher Sharp, Natalie M. Pageler, Steven M. Asch, Eleni Linos
Abstract
This cross-sectional study of patient queries in US electronic health records examines laypersons’ satisfaction with answers generated with artificial intelligence (AI) compared with clinician responses, and whether results were concordant with clinician-determined quality of AI responses.
Topics & Concepts
Health recordsPsychologyQuality (philosophy)Artificial intelligenceApplied psychologyData scienceMedicineComputer scienceHealth careEpistemologyPhilosophyEconomic growthEconomicsArtificial Intelligence in Healthcare and EducationPatient-Provider Communication in HealthcareTelemedicine and Telehealth Implementation