Towards Validating a Chatbot Usability Scale
Samuel Holmes, Raymond Bond, Anne Moorhead, Jane Zheng, Vivien Coates, Michael McTear
Topics & Concepts
UsabilityChatbotReliability (semiconductor)System usability scaleConstruct validityComputer scienceExploratory factor analysisScale (ratio)Applied psychologyPsychologyPsychometricsWeb usabilityWorld Wide WebClinical psychologyHuman–computer interactionPhysicsQuantum mechanicsPower (physics)AI in Service InteractionsTechnology Use by Older AdultsUsability and User Interface Design