Emotional Communication Between Chatbots and Users: An Empirical Study on Online Customer Service System
Qianwen Xu, Jun Yan, Cong Cao
Topics & Concepts
ChatbotComputer scienceService (business)Process (computing)Quality (philosophy)Service qualityKnowledge managementHuman–computer interactionArtificial intelligenceMarketingOperating systemEpistemologyBusinessPhilosophyAI in Service InteractionsSentiment Analysis and Opinion MiningDigital Marketing and Social Media