A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots
Faruk Seyitoğlu, Stanislav Ivanov
Topics & Concepts
HospitalityService delivery frameworkMarketingHospitality industryBusinessStakeholderService (business)Process managementService systemService designConceptual frameworkKnowledge managementResource (disambiguation)TourismComputer scienceEconomicsManagementSociologyLawPolitical scienceSocial scienceComputer networkAI in Service InteractionsSharing Economy and PlatformsDigital Marketing and Social Media