User satisfaction with the service quality of ChatGPT
Kim Shin Young, Sang-Gun Lee, Ga Youn Hong
Topics & Concepts
Service qualityHuman resource managementBusinessUser satisfactionJob satisfactionQuality (philosophy)Service (business)Knowledge managementCustomer satisfactionProcess managementMarketingComputer sciencePsychologyHuman–computer interactionSocial psychologyPhilosophyEpistemologyAI in Service InteractionsArtificial Intelligence in Healthcare and EducationFinTech, Crowdfunding, Digital Finance