Ascertaining the impact of e-service quality on e-loyalty for the e-commerce platform of liner shipping companies
Shih-Liang Chao, Ming‐Miin Yu, Sin-Yi Wei
Topics & Concepts
E-commerceLoyaltyContext (archaeology)Scale (ratio)Quality (philosophy)Structural equation modelingService qualityBusinessBenchmark (surveying)MarketingService (business)PerceptionIndustrial organizationComputer scienceWorld Wide WebPsychologyMachine learningNeuroscienceGeographyGeodesyPhysicsPaleontologyEpistemologyBiologyQuantum mechanicsPhilosophyMaritime Ports and LogisticsCustomer Service Quality and LoyaltyTechnology Adoption and User Behaviour