Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ
Hung-Ming Chen, Hung-Yi Wu, Pih-Shuw Chen
Topics & Concepts
Balanced scorecardTRIZSustainabilityComputer scienceKano modelProcess managementDelphi methodService (business)Quality (philosophy)Sustainable developmentRisk analysis (engineering)Service qualityBusinessMarketingLawArtificial intelligenceEcologyBiologyEpistemologyPolitical sciencePhilosophyGreen IT and SustainabilityEnvironmental Sustainability in BusinessSustainable Supply Chain Management