A Framework for Hotel Inventory Control System for Online Travel Agency using Robotic Process Automation
Amandeep Sharma, Kalpna Guleria
Abstract
Robotic process automation (RPA is used to perform various repetitive and inattentive tasks which are performed by the humans in different corporate sectors. In recent years, due to the huge expansion of the tourism industry, there is a demand for technological advancement which will help to facilitate the demand of customers. Incorporating RPA will be beneficial for industries like an airline, hotel, financial services, and so on. RPA can be helpful in eliminating manual and repetitive processes. This paper provides an insight into various business process models which exist for online travel agencies (OTA). The presented work proposed a framework for handling inventory of hotels and different processes which are previously carried out by humans. The proposed framework adds the capability to automatically assign the completed tasks to the quality check team once the inventory agent has completed the task and further reassignment of the task if the quality check "Fails". It also possesses the flexibility to redefine roles and responsibility of team lead, inventory agent, and quality check team.