Does disruptive technology and AI (Artificial Intelligence) influence logistics management?
Indradevi Ramasamy, Sathya Natarajan, Vinod Kumar P. Sathyamoorthy
Abstract
Disruptive technologies like AI, automation, and IoT are transforming logistics and distribution management, driving efficiency, cost savings, and improved customer experiences. This empirical investigation investigates the role of these technologies in optimizing operations, enhancing decision-making, and building resilient supply chains. The study analyzes the impact of disruptive technologies on various aspects of logistics, including inventory management, route optimization, predictive maintenance, and last-mile delivery. By leveraging real-time data and advanced analytics, AI algorithms enable accurate demand forecasting, automated replenishment systems, and personalized delivery options, leading to increased efficiency and customer satisfaction. The integration of IoT sensors facilitates real-time tracking of shipments and environmental conditions, enhancing visibility and enabling proactive issue resolution. However, ethical considerations surrounding AI, workforce transformation, and cybersecurity pose challenges that require careful navigation. Study survey was conducted among 216 people from logistics and distribution sector to know “role of disruptive technology and artificial intelligence in effective logistics and distribution management.” The study concludes that there is a significant impact of disruptive technology and artificial intelligence on logistics and distribution management.