Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Chengyu Liu, Yan Li, Mingjie Fang, Feng Liu
Topics & Concepts
PopularityHealth careGradient boostingPandemicCoronavirus disease 2019 (COVID-19)Service (business)Boosting (machine learning)TriageVolume (thermodynamics)Computer scienceMachine learningArtificial intelligenceKnowledge managementPsychologyBusinessMedicineMedical emergencyMarketingRandom forestPolitical scienceInfectious disease (medical specialty)DiseasePathologyLawQuantum mechanicsSocial psychologyPhysicsPatient Satisfaction in HealthcareTelemedicine and Telehealth ImplementationCustomer Service Quality and Loyalty