Exploring the delivery of remote physiotherapy during the COVID-19 pandemic: UK wide service evaluation
Helen Hawley-Hague, Ashley Gluchowski, Reena Lasrado, Ellen Martinez, Shehnaz Akhtar, Emma Stanmore, Sarah Tyson
Abstract
Introduction During the Coronavirus (Covid-19) pandemic, physiotherapists changed rapidly to working remotely. Research demonstrates the benefits of remote physiotherapy, but little is known about its implementation in practice.Purpose Explore the take-up and delivery of remote physiotherapy during the pandemic in the United Kingdom.Methods Sequential mixed methods evaluation with physiotherapists leading remote physiotherapy delivery. Two-stage approach included online survey (2020) and semi-structured interviews with documentary/data analysis (2021).Results There were 1620 physiotherapists who completed the survey. The most used devices were telephone (n = 942,71.0%) and the AttendAnywhere platform (n = 511, 38.5%). Remote consultations were frequently used for initial assessment (n = 1105, 83%), screening/triage (n = 882, 67%), or to review, monitor, and progress treatment (n = 982–1004, 74%–76%). Qualitative survey responses reflected respondents’ response to COVID-19 and delivery of remote physiotherapy. Twelve remote physiotherapy leads were then purposively sampled across clinical areas. Three main themes emerged from interviews: response to Covid-19, delivery of remote physiotherapy, and future of remote physiotherapy.Conclusion Remote physiotherapy was safe, feasible, and acceptable for those who accessed it. There were patients for which it was deemed unsuitable across clinical areas. In practice, it should be combined with in-person consultation based on patients’ needs/preferences. Further research should explore post-pandemic maintenance of remote delivery.