How does (im)balanced acceptance of robots between customers and frontline employees affect hotels’ service quality?
Hua Fan, Wei Gao, Bing Han
Topics & Concepts
Service qualityBusinessMarketingService (business)TourismQuality (philosophy)Hospitality industryKnowledge managementProcess managementComputer scienceEpistemologyLawPhilosophyPolitical scienceAI in Service InteractionsDigital Marketing and Social MediaSharing Economy and Platforms