Litcius/Paper detail

Chatbot usage in restaurant takeout orders: A comparison study of three ordering methods

Xi Yu Leung, Han Wen

2020Journal of Hospitality and Tourism Management113 citationsDOI

Topics & Concepts

ChatbotPhoneService (business)Computer scienceOrder (exchange)World Wide WebMarketingBusinessFinanceLinguisticsPhilosophyAI in Service InteractionsDigital Marketing and Social MediaSocial Robot Interaction and HRI