More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services
Antje Janssen, Davinia Rodríguez Cardona, Michael H. Breitner
Topics & Concepts
ChatbotComputer scienceService (business)Customer to customerKnowledge managementCustomer advocacyWorld Wide WebCustomer intelligenceCustomer retentionBusinessMarketingService qualityAI in Service InteractionsService and Product InnovationSentiment Analysis and Opinion Mining