Order Fulfillment Cycle Time Estimation for On-Demand Food Delivery
Lin Zhu, Yu Wei, Kairong Zhou, Xing Wang, Wenxing Feng, Pengyu Wang, Chen Ning, Pei Lee
Abstract
By providing customers with conveniences such as easy access to an extensive variety of restaurants, effortless food ordering and fast delivery, on-demand food delivery (OFD) platforms have achieved explosive growth in recent years. A crucial machine learning task performed at OFD platforms is prediction of the Order Fulfillment Cycle Time (OFCT), which refers to the amount of time elapsed between a customer places an order and he/she receives the meal. The accuracy of predicted OFCT is important for customer satisfaction, as it needs to be communicated to a customer before he/she places the order, and is considered as a service promise that should be fulfilled as well as possible. As a result, the estimated OFCT also heavily influences planning decisions such as dispatching and routing.