Public Libraries Respond to the COVID-19 Pandemic, Creating a New Service Model
Jon Goddard
Abstract
During the COVID-19 pandemic, public libraries have demonstrated, in many ways, their value to their communities. They have enabled their patrons to not only resume their lives, but to help them learn and grow. Additionally, electronic resources offered to patrons through their library card have allowed people to be educated and entertained. The credit must go to the librarians, who initially fueled, and have maintained this level of service by re-writing the rules—creating a new service model.
Topics & Concepts
Service modelPandemicCoronavirus disease 2019 (COVID-19)Service (business)World Wide WebValue (mathematics)2019-20 coronavirus outbreakPublic serviceSevere acute respiratory syndrome coronavirus 2 (SARS-CoV-2)BusinessInternet privacyPublic relationsComputer sciencePolitical scienceMarketingMedicineVirologyDiseaseOutbreakMachine learningInfectious disease (medical specialty)PathologyE-Learning and Knowledge Management