Impact of Artificial Intelligence (AI) in Enhancing Knowledge Sharing and Boosting Organizational Efficiency in Nigerian Enterprises
James Abidemi Ola-Oluwa
Abstract
Artificial Intelligence (AI) has emerged as a transformative tool in reshaping business processes and enhancing knowledge-sharing capabilities across various sectors globally. In Nigerian enterprises, AI holds significant potential to improve organizational efficiency and overcome persistent challenges, such as fragmented information systems, limited technological infrastructure, and gaps in workforce skills. This study explores the impact of AI on knowledge sharing and organizational efficiency within Nigerian businesses, emphasizing the practical implications of AI integration. A survey was conducted, with two hundred and thirty-four (234) respondents from diverse industries providing feedback through questionnaires. The data collected was analyzed using both descriptive and inferential statistics. Hypothesis testing revealed a positive correlation between AI-driven knowledge sharing and organizational efficiency, with AI technologies enabling faster and more accessible information flow. The findings highlight AI’s potential to optimize knowledge sharing, helping employees make more informed decisions and fostering a collaborative work environment. For Nigerian enterprises, strategic investments in AI can enhance workforce efficiency, support strategic initiatives, boost productivity, and improve organizational agility, thereby creating competitive advantages in knowledge-driven sectors. However, organizations must also address challenges such as employee resistance and data privacy concerns to fully leverage the benefits of AI. Based on these findings, the study suggests that adopting change management practices and developing AI-specific policies can increase the success of AI initiatives, fostering a sustainable shift toward technology-driven growth in emerging markets.