Classifying and measuring the service quality of AI chatbot in frontline service
Qian Chen, Yeming Gong, Yaobin Lu, Jing Tang
Topics & Concepts
ChatbotService (business)Service qualityQuality (philosophy)BusinessWorld Wide WebComputer scienceMarketingEpistemologyPhilosophyAI in Service InteractionsSentiment Analysis and Opinion MiningSpam and Phishing Detection