Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making
Carla Vairetti, Ignacio Aránguiz, Sebastián Maldonado, Juan Pablo Karmy, Alonso Leal
Topics & Concepts
ComplaintComputer scienceWeightingArtificial intelligenceAnalyticsMachine learningPredictive analyticsData miningNatural language processingOperations researchEngineeringRadiologyLawMedicinePolitical scienceSentiment Analysis and Opinion MiningImbalanced Data Classification TechniquesCybercrime and Law Enforcement Studies