Interaction Design and Research for User Interfaces of Central Bank Digital Currency: An Empirical Study
Zhongzhen Lin, Chien‐Hsiung Chen
Abstract
There is already a consensus among central banks to accelerate the development of Central Bank Digital Currencies (CBDC). To facilitate a smooth money transfer process, the interactive experience of the CBDC user interface design is very important. However, much of the current research has focused on the technical feasibility of the CBDCs, and no scientific research has yet attempted to design an effective CBDC user interface. In this study, a series of CBDC user interfaces were designed to help study the interaction process of CBDCs in a simulated payment transaction context with a focus on the user interface and interactive experience of the CBDCs. The experiment in this study was a 2 (graphical metaphor) × 3 (gesture type) × 2 (visual feedback) mixed factorial design in which a total of 12 CBDC prototypes were created and evaluated based on users’ task performance and a series of subjective evaluations. The results of our empirical study revealed that graphical metaphor user interface design can improve the interface usability and subjective evaluation of CBDCs, and may also trigger the user’s sense of experience with traditional banknotes. Specifically, the use of animated cues for currency movement on the CBDC user interface may help evoke the user’s experience of using cash. In addition, we found that the wave type gesture may cause users to spend more time completing the CBDC operational tasks. Moreover, the animated cue of money moving may have faster performance and a higher degree of rationality. The above-mentioned results may provide an important design reference for CBDC developers to create easy-to-use CBDC services.