Live support by chatbots with artificial intelligence: A future research agenda
Mark Anthony Camilleri, Ciro Troise
Topics & Concepts
ChatbotCustomer serviceComputer scienceService (business)Knowledge managementKey (lock)Data scienceHuman–computer interactionArtificial intelligenceBusinessMarketingComputer securityAI in Service InteractionsSocial Robot Interaction and HRISentiment Analysis and Opinion Mining