Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li, Lei Han, Min Jou
Topics & Concepts
Quality (philosophy)ModerationChatbotEmpathyAffect (linguistics)PerceptionComputer scienceDialog systemProcess (computing)PsychologyHuman–computer interactionKnowledge managementInternet privacySocial psychologyWorld Wide WebCommunicationPhilosophyOperating systemDialog boxEpistemologyNeuroscienceAI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media